Frequently Asked Questions
What's an Ink Mate?
An Ink Mate is someone I pair you with for ongoing correspondence. After subscribing, you can opt in to be matched with another subscriber who's here for real connection. I handle the pairing, you handle the writing.
How does Ink Mate pairing work?
After subscribing, you'll receive an email asking if you'd like to be paired with an Ink Mate. If you opt in, I'll match you with another subscriber within 7 days and send an introduction email to both of you. You can opt out, pause, or update preferences anytime by emailing hi@lettersfromgisselle.com.
Can I opt out of Ink Mate matching?
Yes. Ink Mate pairing is completely optional. You can opt in, opt out, or update your preferences anytime by emailing hi@lettersfromgisselle.com.
When does my subscription ship?
You're charged on the 1st of each month for recurring subscriptions. If you subscribe before the 14th, you're charged immediately and receive the current month's design.
If you subscribe after the 14th, you're charged on the following 1st. The 10% Ink Mate Rate discount applies automatically to all subscriptions.
What's the difference between Letter Friends and Letter Lovers?
Letter Friends ($14/month):
3 envelopes, 3 stamps, 8 sheets of stationery, 1 sticker sheet, & a letter from Gisselle
Letter Lovers ($20/month):
5 envelopes, 5 stamps, 15 sheets of stationery, 1 large sticker sheet, & a letter from Gisselle
Both tiers include Ink Mate pairing with subscription (opt-in).
What are Archive Editions?
Archive Editions feature surprise designs from past months. If you missed a collection or want to try a subscription without committing to the current month's design, this is your option. Design selection is curated by me. Subscriptions limited.
What if my letter doesn't arrive?
Standard mail isn't tracked, but every shipment is documented before mailing. If your letter doesn't arrive within 21 days, please email hi@lettersfromgisselle.com.
Can I cancel anytime?
Yes. No long-term commitment required. Manage your subscription through your account on lettersfromgisselle.com or email hi@lettersfromgisselle.com.
Other questions?
Email hi@lettersfromgisselle.com
I read and respond to everything.